The Success and Failure of E-Government Implementation in Developing Countries: Lessons and Recommendations for Thailand


ผศ.ดร.ปนันดา จันทร์สุกรี




E-government, which is the use of ICTs in governments and public administration, has been widely utilized as a strategic tool to modernize structures, processes and the overall culture of public administration. However, there has been a high rate of e-government failure in developing countries.

A main reason is that most currently published e-government strategies are based on successful experiences from developed countries. Realizing the pressure and demand from the public to provide e-government services online, many developing countries have no choice but to hastily follow e-government development strategies proposed and implemented by developed countries.

This paper intends to do some initial work to bridge this gap. The purposes of this paper are to identify key factors for the success and failure of e-government implementation in selected developing countries, and to draw implications for e-government implementation in Thailand.

According to the results of this qualitative study, the key factors for e-government success in developing countries include effective ICT infrastructure, adequate financial resources, qualified staff and adequate human resources training, multiple channels of access to e-government services, increased IT literacy among citizens, good collaboration among government departments and agencies, effective public-private partnership framework, increased citizens’ awareness of e-government, necessary changes in laws and legislation, establishment of a clear vision and a comprehensive strategy that is tailored to local conditions, and strong leadership with sustained commitment at all levels.