Organization Diagnosis before Development: Case study of Public Hospitals in Thailand

Authors

รศ.ดร.จิรประภา อัครบวร

Published

Proceedings of the International Conference Theory and Applications in the Knowledge Economy TAKE 2019 – Vienna, Austria, 3 to 5 July 2019

Abstract

In 2015, the Healthcare Accreditation Institute had a three-year project (2015-2017), Engagement for Patient Safety (EFPS), which call for volunteering public hospitals in Thailand to participate in improving patient safety at all levels of healthcare. Organization management is one of the 12 critical issues for leadership commitment in order to improve the patient safety in hospital. “Nine Cells” was selected as an organization diagnosis tool to create a sense of urgency for the hospital administrators and to provide an organization management skill of “alignment”. This paper would like to promote the concept of “Organization diagnosis before development” and to demonstrate how to use the Nine Cells as an organization diagnosis tool. At the end the authors shared the lesson learned from the leadership development program over the three-year project of EFPS.

Organization Diagnosis before Development: Case study of Public Hospitals in Thailand. Vienna, Austria, Proceedings of the International Conference Theory and Applications in the Knowledge Economy TAKE 2019 – Vienna, Austria, 3 to 5 July 2019 (746-761).