EFFECTS OF PARTNERSHIP QUALITY ON OUTSOURCING SUCCESS FROM PERSPECTIVE OF SERVICE PROVIDERS: EMPIRICAL STUDIES ON TRANSLATION SERVICE ORGANIZATIONS IN CHINA

Authors

ผศ.ดร.สิทธิ์ สุนทรายุทธ

Published

UTCC International Journal of Business and Economics (UTCC IJBE)

Abstract

Service outsourcing develops increasingly in some attractive outsourcing destinations, eg China, India, and ASEAN countries. However, most previous studies on the effect of partnership quality on outsourcing success focused mainly from the perspective of client organizations by ignoring their counterpart, service providers. This research analyzed this issue from the perspective of service providers by utilizing the theories of Resource-based Theory (RBT) and Resource Dependence Theory (RDT). Questionnaires from 173 translation service organizations in China were collected. The results showed that the factor of commitment in a partnership had positive effects on the outsourcing success, the antecedent factor of cooperation had positive effects on building trust and reaffirming commitment between the parties involved, and the antecedent factor of mutual dependence had positive effects on building trust and reaffirming commitment but a negative effect regarding potential conflict. Further, the factor of commitment had partial mediating effects on the relationship of cooperation and outsourcing success as well as the mutual dependence and outsourcing success. The conclusions drawn from the above results implied that the management of service provider organizations should improve in terms of partnership quality with clients so as to achieve greater outsourcing success.

(2019). EFFECTS OF PARTNERSHIP QUALITY ON OUTSOURCING SUCCESS FROM PERSPECTIVE OF SERVICE PROVIDERS: EMPIRICAL STUDIES ON TRANSLATION SERVICE ORGANIZATIONS IN CHINA. UTCC International Journal of Business and Economics (UTCC IJBE), 11(2), 41-68.