Andragogy: A Workplace Business English Course


ผศ.ดร.เกศกานดา จตุรงคโชค, นางศุภมิตร จันทร์เสี้ยวรัศมี


NIDA Journal of Language and Communication


It has been complicated and protracted process to develop an English course for the specific purpose termed andragogy for adult learning. With the growing importance of the Test of English for International Communication (TOEIC) in the ASEAN labor market, Thai employees have to develop themselves so that they can be compatible with new recruits and/or other ASEAN workers, suppliers and coordinators who arrive in Thailand with high English proficiency. At academic settings presently, not only professors but also personnel are encouraged to improve their English skills and demonstrate their high English proficiency. Likewise, at an enterprise with almost 20,000 people such as Company A, its employees need to adjust to handle such changes. This 1.5 year study was thus conducted in order to show how 19 employees at a leading Thai telecommunication enterprise struggled to achieve their English competence. The TOEIC score progress is shown and analyzed together with the respondents’ answers to the questionnaire and participant evaluation form. The findings revealed a wealth of optimistic feedback, whereas their individual levels of success varied. From the 19 employees, only nine attained the course requirements and were permitted to take the real test at the Educational Testing Service (ETS) center. The highest score was 840/990, while the lowest score was 455.

(2012). ประสิทธิผลในการแลกเปลี่ยนองค์ความรู้ในกลุ่มพันธมิตรมหาวิทยาลัยและภาคอุตสาหกรรม. International Journal of Organizational Analysis, 2012(2), 128-186. doi:19348831211227819.