A Conceptual Framework of Employee Engagement Model for Hotel Industry.


ผศ.ดร.โชคชัย สุเวชวัฒนกูล


Burapha University International Conference 2014.


Employee engagement appears to be new emerging concept which had been introduced from1990s and has widespread and attained a significant attention, especially among human resources practitioners, organizational psychologists, and HR-oriented management consultants.

In recent times, the notion of engagement has been declared that organizations with high level of engaged employees may benefit to both individual growth and organizational success.

In order to sustain the competitive advantage and success, the organizations, practitioners and academic scholars have turned their attention to expand more understanding about employee engagement and focus on increasing the level of employee engagement.

Even though, there are remarkably numbers of research about the importance of employee engagement, but there are a few research about employee engagement model, especially in hotel industry in Thailand. Regarding to the Tourism Development planning, Thailand has not only developed the potential of tourism sites, but also widened the infrastructure in order to facilitate tourists’ wants and needs. Quite a number of hotels in Thailand have been developing dynamically under conditions of a strongly growing business.

However, the hotel industry which is known as the labor intensive industry has been facing difficulty about employee engagement. It is apparent that the study of antecedent and consequences around employee engagement in hotel industry could benefit in a straight line to all stakeholders.

This paper will outline the definition of Employee Engagement and explore the employee engagement model from both academic and practitioner insight. In addition, the conceptual employee engagement model for hotel industry in Thailand has been presented.

A Conceptual Framework of Employee Engagement Model for Hotel Industry.. Dusit Thani, Proceedings of the Burapha University International Conference 2014. (266-275).