การนำการบริหารผลการปฏิบัติงานมาใช้กับส่วนราชการไทย: กรณีศึกษา 7 กรมของกระทรวงอุตสาหกรรม

Authors

น.ส.จิตรเลขา หวลกสิน, ศ.ดร.ทิพวรรณ หล่อสุวรรณรัตน์

Published

วารสารรัฐประศาสนศาสตร์

Abstract

This study aims to present the results of performance management implementationin Thai government agencies from 2004 to 2016. The results of this study include 1) the process of performance management in Thai government agencies, 2) the consistency of performance management in Thai context, and 3) the role of the central government agency. This study employs qualitative research methodology, by means of documentation and in-depth interviews with 66 key informants. Key informant interviews consist of three groups: 1) Thai government agencies including 7 departments of Ministry of Industry, 2) the central government agency including Office of the Public Sector Development Commission(OPDC), and 3) academics. It was found that the implementation of the performance agreement in each department of ministry of industry was not consistent with the purpose of measurement which improved the performance of Thai government agencies and services people with high quality. The means of implementation has been applied to all government agencies in the same method; however, each of government agencies has different role and missions. Therefore, performance management implementation in each department of Ministry of Industry faced several problems with key performance indicators. (6) According to the results, this study suggests some guidelines for development. Policy recommendations include1) reviewing performance management implementation in Thai government agencies, 2) the consistency with culture and values in Thai bureaucracy, and 3) the role of the central government agencies. Furthermore, recommendations for implementation include 1) creating the implementation rules, 2) starting with the leader of an organization, 3) the consistency with vision, missions, and strategies of government agencies, and 4) the consistency with strategies and key performance indicators of government agencies. Finally, recommendations for future research include 1) comparison the similarities and differences between performance management implementation in other countries, 2) the study of culture and values in Thai bureaucracy, 3) the study of typesof Thai government agencies,and 4) the study of morale among government workers

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